Privacy Policy

Information about cookies

Nbh.eu uses cookies to optimize your experience on our website. Therefore, at your first visit to the site, we’ll kindly ask you to decide if you want to proceed with cookies. If you do not want to continue on the page using cookies, you can simply use a private browser for your visit, thus using the site completely anonymously. However the usage of this site without cookies, might lessen the visitor experience.

This website is powered and owned by:

National Bullion House IVS

Østerbrogade 137

2100 København Ø - Denmark

Tel: +45 70 26 24 26

cs@nbh.eu

What is a cookie?

A cookie is a small text file stored in your browser to recognize your computer, tablet or smartphone on repeat visits. There are no personal information stored in our cookies and they can’t contain viruses.

Cookies delete themselves after a certain number of months (this may vary), but they are renewed after each visit.

The data we collect is used to gain knowledge of our site users. This use includes studies and analyzes aimed at improving our services and technologies, including content display, as it is important for us to understand what works for the user and what does not. We also use collected data to optimize advertising and remarketing.

You have the right to be forgotten at any time, which means that when you delete your cookies, in the browser used for the visit, they will no longer appear in our data and statistics.

To reject or delete your cookies

Refusal of cookies

You can always reject cookies on your computer by changing the settings in your browser. Where to find the settings depends on which browser you are using. However, you should be aware that if you do that there might be features and services you aren’ offered because they assume that the website can remember the choices you make.

Deleting cookies

Cookies that you have previously accepted can easily be deleted. If you use a PC with a newer browser, you can delete your cookies by using the shortcut keys: CTRL + SHIFT + Delete.

If the hotkeys do not work and / or you use a iMac, start by finding out which browser you are using, then click on the relevant link:

Processing of personal information

Personal information is collected when you shop in our Online store, use our trading platform or use our contact form.

All personal information and data will be treated confidentially and will not be disclosed to third parties. Personal data will only be used for internal use. We disclose personal information only if required by law or if there is a court order. We have data processing agreements with the collaborators that administer, service, or in any way are in contact with our systems.

According to the General Personal Data Act (GDPA), your personal information must be kept safe and confidential. We store your personal information on limited-access computers located in controlled facilities, and our security measures are continuously monitored to determine whether our user information is handled properly and with due regard to your rights as a user. However, we can not guarantee 100 percent security for data transfers over the Internet. This means that there may be a risk that other unauthorized persons gain access to information when data is sent and stored electronically. You thus disclose your personal information at your sole discretion.

NBH does not collect sensitive personal information.

The website's use of cookies

Cookies help to make the website work as intended. Cookies also help us to gain an overview of your visit to the website, so that we may continually optimize and target the website to your needs and interests. Cookies remember, for example: If you have previously visited the page, etc. Cookies do not store your personal information, these are left only if you use our contact form, use the trading platform or shop in the online store.

Here is the overview of the website's use of cookies:

Required cookies

These cookies are required for the website to provide a service that the end user has explicitly requested.

We use script cookie info to find out if you have been informed about the website's use of cookies. We do not save any data with the usage of this cookie.

Preference cookies

These cookies are used to ensure the optimal user experience on the website. For example, preferred preferences such as languages or choices make navigation easier. No personally identifiable data is collected with this type of cookies.

YouTube video clips. We use embedded movies from YouTube. These do not use cookies on their own, but if you move on to YouTube's website, it's YouTube's cookies that enter into force: Googles privacy policy

Operating and optimization cookies

These cookies are used for the operation of the website. For example, be counting the number of visitors or other information to be used for analysis. These cookies can to a limited extent collect data that is attributable to the individual user, including your other interests. NBH does not use collected data to look at the individual user, solely for statistical information about the entire user group, in order to optimize the website, marketing and our business in general.

We use Google Analytics to analyze how our users use the website. The information that the cookie collects about your use of the website (traffic data, including your IP address) is sent to and stored on Google servers in the U.S.. You can separate opt out of Google Analytics cookies here: http://tools.google.com/dlpage/gaoptout

Marketing - anonymous tracking across websites

These cookies are used to track users across their visits to multiple websites. These cookies can be used to build profiles that show which searches each user has made or which pages they have visited. These cookies can store data that identifies the individual user or which contains specific information about the user. NBH does not use collected data to look at the individual user, solely for statistical information about the entire user group, in order to optimize the website, marketing and our business in general. Anonymous data can be shared with 3rd party.

Cookies from Facebook are used to show a "likes" button and information about which of your Facebook friends like. Facebook also provides access to a statistics tool (Facebook Insights) that displays information about the use of Facebook.

Trustpilot

NBH uses Trustpilot to collect customer reviews. After shopping og after establishing a trading you will be invited to share your opinion with other potential customers. In order to provide this service, we share your informed email address and your name with Trustpilot. Trustpilot can not access the information about the trade you have made at NBH, and it is entirely optional to submit a review.

If you choose to use the Service and share your opinion, this part of the Personal Data Handling is handled by Trustpilot.

You can find Trustpilot's personal data policy here: https://dk.legal.trustpilot.com/end-user-privacy-terms

Questions

If you need any help or further questions regarding our Privacy Policy and how these apply, please feel free to contact us.

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